FAQ


LoomRack.com partners with merchants worldwide in order to provide you with the best prices and a unique global shopping experience. This means that we offer unbeatable prices by cutting out the middleman and shipping from areas globally, such as USA, UK, Italy, AU or Asia?

*Para la versión en español, desplácese hacia abajo.

 

  • What is your policy on refunds? 

100% Satisfaction Guarantee - We want to provide you with a risk-free shopping experience. We trust our customers to not take advantage of us on this offer, therefore If at any time within 30 days of receiving your offer you are not satisfied, we will refund your money. For more details check our refund policy

 

  •  How do I check the status of my order?

Once you place an order we will send you an email confirmation which has a link to the order status page.

Additionally, we will send you an email once the order has been shipped.

Upon placing your order, please allow 1-5 business days to have your order processed. Our fulfillment warehouses pack your ordered item and ship the package out as soon as possible.

 

  • When will you ship my items?

All orders are subject to a handling period before shipment, usually 2-3 business days.

Most orders leave the warehouse within 2-5 business days after receipt of payment. You will then receive notification shipment once the order leaves the warehouse. 

In many instances, based on item availability and shipping time, we are shipping from our warehouses in either the US, UK, AU or Asia.

If from Asia, please expect 10 - 20 business days to receive your order. 

 

  • Can I cancel my order?

Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled. Please reach out to us as soon as possible.

Please make sure to provide the correct shipping address. LoomRack.com can not be held responsible for items shipped to incorrect addresses provided by the buyer.

In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.


In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. LoomRack.com will not be held responsible for customs taxes.

 

  • When will I receive my order?

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

Orders shipping from outside of your home country may take longer to arrive.

These orders may pass through multiple shipping carriers, and to save time, scans may be skipped along the way which can result in tracking updates not appearing for part of the journey.

Please allow up to 8-15 business days from the purchase date for your parcel to arrive for US orders.

Australia and Canada shipping time: 8-20 business days.

Rest of world: 1-5 weeks.

Length of time can vary depending on delivery location, customs, and shipping carriers. Because there can be unexpected delays between shipping carriers and Customs, we ask that you please allow up to 30 business days for delivery.

 

  • What is a "Processing time" and "Shipping time"?

The time frame for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality check, and packaging.

All orders are sent to the manufacturer for dispatch within 48 hours after the order is placed. The manufacturer and shipping company process the orders, which takes an additional 2–5 days.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.

International delivery usually takes about 15–45 business days. US, UK, CA, NZ, FR, orders are shipped by e-packet, which is a US Postal Service product.

After processing and leaving the warehouse, items usually take between 7 and 19 days to arrive at their destination but can take longer from time to time.

Delivery time ultimately depends on distance traveled, customs, weather, and local delivery standards.

 

  • Where do you ship to?

We ship worldwide. 

 

  • What if my tracking says the item was delivered but I did not receive the item? 

If the tracking number confirms delivery to your address and you did not receive the package, don't worry; shipping carriers usually deliver items within two days of scanning them Out for Delivery or Delivered. Here are some additional tips for locating a delivered package:

  1. Verify your shipping address is correct, from the email confirmation we've sent to you.
     
  2. Check around the exterior of your house for a notice of attempted delivery. If there is one, call the number on the card to reschedule delivery or pick up.
     
  3. Look around the entrances of your residence for the package. Search on back porches, in bushes, garages, under grills, or in other places that might protect your package from theft or weather. Delivery drivers may also use plastic bags to protect your package from the weather. Also note, some items such as jewelry are very small and may be shipped in envelopes, tucked among other mail.
     
  4. Check with any family members, roommates, or neighbors who may have received the package for you. If you live in an apartment complex, contact your rental office to see if they are holding your package. Some packages won’t fit in your mailbox so carriers will leave packages at a manager’s office for safekeeping.
     
  5. Speak with the specific postal carrier who delivers your mail, as they must scan the package in order to mark it "Delivered."
     
  6. Wait 36 hours - in rare cases, packages may have been scanned Delivered up to 36 hours prior to arrival. If your order has not arrived 36 hours after tracking shows "Delivered", then you will want to file a missing package claim with the shipping carrier directly. 
     
  7. If you have had several packages lost or stolen, consider reporting this to a higher authority such as the postal inspector, or your local police department.

We cannot offer a refund or replacement if tracking confirms an order has been delivered to the address provided.

Few more Things to do & Consider:

  • USPS (in the USA) delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day
  • Allow an extra business day for your parcel to arrive. 
  • Contact UPS Hotline - they are liable for mis-delivered mail 1-800-742-5877
  • Contact your local post office and request them to search for the missing parcel. Your best bet is to contact the post office and ask them to ask the driver where he/she left the package. Or, perhaps the package is being held at your local post office. 
Things NOT to do:
  • Panic - we receive messages quite often from concerned customers who have received a "Delivery" notice, only to find their parcel is nowhere. Without fail, the package is usually delivered a few days later, or a notice from customs is found in the mailbox.

 

  • Is your website secure with my personal information?

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

 

  • How do I order on your website?

Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

 

  • Do you offer Cash on Delivery (COD)

We have experienced people not paying after receiving the products, so, unfortunately, that is not something we offer.

 

  • Will my items be sent in one package?

Many products are manufactured and shipped from different facilities. To ensure you get your products as quickly as possible, your order will be shipped in multiple packages if needed. Please keep this in mind when receiving deliveries.

 

  • What if my order takes longer than 30 business days?

If your order takes longer than 30 business days to arrive during the non-peak season, please contact us and we will resolve the issue for you.

 

  • What if I receive a wrong size?

For example: If you have ordered size "M" but you have received size "S".

If that's the case please take a picture of the item with the visible size info and send it to our customer support. We are happy to send you a replacement due to the error once we verify the wrong size.

 

  • How do I contact you?

Please feel free to shoot us a message here and we'll get back to you as soon as we can. 

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Spanish

LoomRack.com se asocia con comerciantes de todo el mundo para ofrecerle los mejores precios y una experiencia de compra global única. Esto significa que ofrecemos precios inmejorables al eliminar a los intermediarios y los envíos desde áreas de todo el mundo, como EE. UU., El Reino Unido, Italia, la UA o Asia.

  • ¿Cuál es su política sobre los reembolsos?

Garantía de satisfacción del 100%: queremos brindarle una experiencia de compra sin riesgos. Confiamos en que nuestros clientes no se aprovechen de nosotros en esta oferta, por lo tanto, si en cualquier momento dentro de los 30 días posteriores a la recepción de su oferta no está satisfecho, le reembolsaremos su dinero.

  •  ¿Cómo reviso el estado de mi pedido?

Al realizar su pedido, espere entre 1 y 5 días hábiles para procesar su pedido. Nuestros almacenes de despacho empaquetan su artículo ordenado y envían el paquete lo antes posible.

  • ¿Cuándo enviarás mis artículos?

Todos los pedidos están sujetos a un período de manipulación antes del envío, por lo general, de 2 a 3 días hábiles.

La mayoría de los pedidos salen del almacén dentro de 2-5 días hábiles después del recibo del pago.

A continuación, recibirá una notificación de procesamiento y envío. En muchos casos, enviamos desde nuestros almacenes en los EE. UU., El Reino Unido, la Unión Africana o Asia. Si es de Asia, espere de 10 a 20 días hábiles para recibir su pedido.

Los pedidos pueden ser cancelados si no han sido procesados y enviados. Después de que hayan sido procesados, es posible que no se cancelen.

Por favor, asegúrese de proporcionar la dirección de envío correcta. LoomRack.com no se hace responsable de los artículos enviados a direcciones incorrectas proporcionadas por el comprador. En tales casos, el comprador será responsable de los gastos de envío adicionales incurridos para enviar a la dirección correcta.

En algunos casos, los envíos internacionales requerirán que se paguen impuestos de importación / aduanas. Estos serán responsabilidad del comprador bajo TODAS LAS CIRCUNSTANCIAS. LoomRack.com no se hará responsable de los impuestos de aduana.

  • ¿Cuándo recibiré mi pedido?

Por favor, espere hasta 8-15 días hábiles a partir de la fecha de compra para que su paquete llegue para pedidos en los EE. UU.
Australia y Canadá tiempo de envío: 8-20 días hábiles.
Resto del mundo: 1-5 semanas.

La duración del tiempo puede variar según la ubicación de entrega.

  • ¿A dónde envías?

Enviamos a todo el mundo.

  • ¿Es seguro su sitio web con mi información personal?

¡Absolutamente! Usamos seguridad SSL para asegurar que toda su información personal esté encriptada. No almacenamos la información de su tarjeta de crédito y se utilizará una sola vez al comprar su producto. Luego se purgará la información de su tarjeta de crédito.

  • ¿Cómo ordeno en su sitio web?

Simplemente busque el producto que desea y haga clic en el botón 'Agregar al carro'. ¡Complete su información de envío y facturación y le enviaremos su pedido lo antes posible!

  • Ofrecen efectivo contra entrega (COD)

Hemos experimentado personas que no pagan después de recibir los productos, por lo que, desafortunadamente, eso no es algo que ofrecemos.

  • ¿Mis artículos serán enviados en un paquete?

Muchos productos son fabricados y enviados desde diferentes instalaciones. Para asegurarse de obtener sus productos lo más rápido posible, su pedido se enviará en varios paquetes si es necesario. Tenga esto en cuenta cuando reciba entregas.

  • ¿Qué sucede si mi orden demora más de 30 días hábiles?

Si su orden demora más de 30 días hábiles para llegar durante la temporada baja, contáctenos y resolveremos el problema por usted.

  • ¿Cómo me pongo en contacto con usted?

Por favor, siéntase libre de enviarnos un mensaje aquí y nos pondremos en contacto con usted tan pronto como podamos.

 


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